help
Help
How to Order
From instructional books to policy reports, video courses to course guides,
WestEd offers hundreds of products that enhance and increase education and human development within schools, families, and communities. We will make your ordering process as fast and easy — and safe — as possible. WestEd's online ordering system is supported by a secured server that protects all of your personal information from outside sources. And it is WestEd policy to NEVER share your personal or financial information with third parties.
If you have questions at any time during the ordering process, please refer to our below Help list or please contact the Publications Center at 888.293.7833 | M-F, 8:00 A.M. to 5:00 P.M. PST. We are also available to help you via email at: customerservice@WestEd.org.
Contact the Publications Center
Ordering by Phone
If at any time you wish to order a product by phone, or have questions about an order already placed, a title, price, or availability of any WestEd product, please contact our Publications Center at:WestEd
Publications Center
730 Harrison Street
San Francisco, CA 94107-1242
Phone: 888.293.7833
Fax: 415.512.2024
Email: customerservice@WestEd.org
Hours: Weekdays, 9:00 A.M. to 5:00 P.M. PST
WestEd products may be ordered directly from the address and phone numbers shown above. Customers may also use our Printable Order Form. We accept payment by check, money order, purchase order, or credit card. We accept Visa and MasterCard only.
Ordering Online
While browsing WestEd.org, if at any time you wish to order a product, just click the ADD TO CART button on the right side of your screen. This will automatically load the product into an online shopping cart, which can be viewed at any time via the VIEW CART button in the upper right corner of your screen.
Checking Out
When you are done browsing products and would like to check out, at any time click the CHECK OUT button in the upper right corner of your screen. This will take you to the Shopping Cart checkout. Please see below for details on the Shopping Cart.
Shopping Cart
In the Shopping Cart checkout page, please confirm products and quantities. If you change the quantity of products at any time, be sure to click the UPDATE TOTAL button. Then confirm the quantity of products again.
If you have received a Promotional Code for a discount from a direct mailing or a workshop facilitator, please input it in the box (as seen below) under the product quantities:
Promotional Code: 
When finished confirming products, just click the ENTER SHIPPING & BILLING INFORMATION button at the bottom of your screen. This will take you to the Shipping & Billing Information page.
Shipping & Billing Information
Here, we ask for your shipping and billing information. Some special considerations:
- Shipping outside the United States: see our Customers Outside the United States section.
- Shipping to a Post Office box: Enter the words "PO BOX" before your box number to ensure that the order is delivered by the U.S. Postal Service.
- If billing address is same as your shipping address, just check the box above Billing Information.
When you are done inputting your shipping and billing information, click the VERIFY ORDER button.
Verify Order
In this screen, you need to verify both shipping and billing addresses and products. After verifying your order, please select a payment option. Three options are listed at the bottom of the page:
Credit Card Payment
(Visa and MasterCard are the only credit cards we accept at this time.)Enter card number and click the SUBMIT button. Your credit card will be processed. This should take about five seconds. If, after choosing the credit card option, you decide not to use the credit card, simply click on the CANCEL button. This will cancel the credit card transaction. It will not empty your cart. You will now be able to select a different payment option. To select a different payment option, click the BACK button on your Web browser. If you are using an old browser, you may need to double click the BACK button.
Check | Purchase Order Payment
You can begin the process of paying via check or sending us a Purchase Order. Selecting the CHECK or PURCHASE ORDER payment option will input your order in our database and direct you to a page with instructions on how to complete your order.Printable Order Form
If you wish to order via Mail, Fax, or Purchase Order, our printable order form will guide you through all the information we need to process your order as quickly as possible. Please print this form, fill it out, and Mail or Fax it, along with payment or a Purchase Order, to our Publications Center at the address above.
Shipping Outside the United States
Online orders can be shipped to the United States, all U.S. Protectorates, and Canada. If you would like to have WestEd products shipped elsewhere, please contact the Publications Center for rates and delivery time.
Tax-Exempt Customers
To take advantage of your tax-exempt status when you place an order, you will need to furnish our Publications Center with documentation. To expedite this process, please contact the Publications Center by telephone at 415.615.3144 or (888) C-WestEd, or by email at customerservice@WestEd.org, to place your order.
Taxes
All applicable sales taxes for purchases of books and related materials are calculated based on local sales tax rates and will be added to your order at checkout. Sales tax will be applied to orders shipped to Arizona, California, District of Columbia, Massachusetts, and Vermont.
Delivery Time
U.S./Canada: Orders shipped via Surface will normally arrive within 3-10 business days from receipt of order. Alaska and Hawaii orders will be shipped for 2-Day delivery via Fed-Ex, UPS, or Priority Mail. For International Delivery, call the Publications Center at 415.615.3144 or (888) C-WestEd.
Return Policy
If you are not completely satisfied with a product purchased from WestEd, return it within 30 days of receipt for an exchange or full refund.
No products will be accepted as returns unless they are in resalable condition and still in print. Out-of-print titles are not returnable.
Defective products and incorrect shipments must be returned within 30 days.
Retailers/Wholesalers: Products may not be returned before 90 days or after 18 months of the invoice date. Prior authorization must be requested. Please call the Publications Center for more information.
Please send returns to:
WestEd
Publications Center
730 Harrison Street
San Francisco, CA 94107-1242
Privacy Policy
WestEd requests information from users who order products on this site. We never sell, share, or rent this information to others. This information is used for billing purposes and to get in touch with a user in the case that there is trouble processing an order.
Special Offers and Promotional Codes
You will find promotional (or discount) codes on select WestEd mailings. If you have a code to apply towards your online purchase, please enter the code in the Promotional Code field in the View Cart or Check out Section screen during the checkout process.
Request a Resource Catalog
If you would like to receive a copy of our Resource Catalog, please send an email to customerservice@WestEd.org or call (888) C-WestEd. Please include your name, address, and phone number in the body of the email.
Join the WestEd Mailing Lists
We encourage you to fill out our online form to receive mailings about WestEd resources, special offers and events, and our award-winning Newsletter.